Return & Refund Policy

At The Bihar’s Pride, we take great care to prepare, pack and deliver our traditional Bihar snacks with love. Your satisfaction is important to us.

Because our products are food items intended for consumption, we follow strict hygiene and food-safety practices. For this reason, we generally do not accept returns of food products after delivery.

However, if there is a genuine issue with your order, please contact us and we will do our best to make it right.

1. Returns & Exchanges

Due to the nature of our food products and for hygiene and food-safety reasons, we do not accept returns or exchanges for:

  • Products that have been opened or consumed

  • Products ordered by mistake

  • Change of mind after placing an order

  • Products that are no longer wanted

  • Incorrect product or quantity selected by the customer

  • Products stored improperly after delivery

Please check your order carefully when it arrives.

2. Damaged, Tampered or Incorrect Orders

If your order arrives:

  • Damaged

  • Tampered with

  • Leaking or visibly compromised

  • With the wrong product

  • With a missing product

  • Or with another genuine issue caused during processing or delivery

please contact us within 24 hours of delivery.

We will review the issue and, where appropriate, offer a replacement, refund or another suitable resolution.

3. What We Need From You

To help us resolve your issue quickly, please send:

  1. Your order number

  2. A clear photo of the shipping package

  3. Photos/videos showing the damaged, incorrect or affected product

  4. A brief description of the issue

Please do not throw away the packaging until your complaint has been reviewed.

Providing clear photographs helps us investigate the issue with our packing and delivery partners.

4. Food Safety

Your safety comes first.

If your package appears opened, damaged, leaking or tampered with, please do not consume the product. Contact us immediately and provide photographs of the package and product.

We may request additional information to assess the issue.

5. Refunds

If your refund is approved, we will initiate the refund through the original payment method, where applicable.

The time taken for the refund to appear in your bank account or payment method may depend on your bank, card issuer or payment provider.

In some cases, we may offer a replacement instead of a refund, depending on the nature of the issue.

6. Replacement

If a replacement is approved, we will arrange for the affected product to be replaced, subject to product availability.

Replacement delivery times may vary depending on your location.

7. Incorrect or Incomplete Delivery Address

Please carefully check your name, phone number and complete delivery address before placing your order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, we may not be able to provide a refund.

Any additional shipping or re-delivery charges may be the customer's responsibility.

8. Delivery Delays

Occasionally, orders may be delayed due to courier issues, weather conditions, festivals, public holidays, remote delivery locations or circumstances beyond our control.

A delivery delay by itself does not automatically qualify an order for a refund or return.

If your order is significantly delayed, please contact us with your order number and we will help check its status.

9. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If your cancellation request is accepted before processing, any eligible refund will be processed to the original payment method.

10. Products Damaged After Delivery

Once the order has been safely delivered, customers are responsible for storing the products according to the instructions provided on the packaging.

We cannot accept responsibility for damage, spoilage or quality issues caused by improper storage or handling after delivery.

11. Contact Us

Have a problem with your order? We're here to help.

The Bihar’s Pride

📧 Email: thebiharspride@gmail.com
📱 Phone / WhatsApp: 7703936557

When contacting us, please include your order number so we can assist you faster.

Our Promise ❤️

We want every order from The Bihar’s Pride to arrive safely and give you a delicious taste of Bihar.

If something goes wrong with your order, please reach out to us. We'll listen, investigate the issue and work towards a fair resolution.

Packed with care. Delivered with love. Made with the flavours of Bihar.